Our primary goal is to ensure all your orders get fulfilled as quickly as possible. We currently ship only within the Contiguous United States (Lower 48), which means the 48 adjoining U.S. states plus Washington DC. We do not offer international shipping.
If you have any questions or concerns, please do not hesitate to contact us at email@example.com!
How long does it take to process an order?
Most orders ship on the same or the next business day. You should allow up to five (5) business days for order processing. Our carriers make multiple pickups from our supplier's warehouse throughout the day with the latest cutoff time at 6:30 p.m.
Certain types of orders, including orders with frozen and refrigerated products, only ship from Monday til Wednesday. If such orders are placed on Wednesdays, they will go out the following Monday. We reserve the right to delay shipment in the event of extreme weather conditions.
Our Shipping Rates:
FROZEN/REFRIGERATED: Frozen and Refrigerated Shipments are Subject to an $8 surcharge per box. A box is defined as 2.3 Cu Ft.
COVID-19 update: Our processing times have increased since the COVID-19 crisis hit the nation and are still relatively long due to the limitations that we, alongside the whole distribution industry, face. Currently, some orders ship on the same or the next day while others might take 1-2 weeks.
Why hasn't my tracking number updated yet?
How the shipping process works: When we ship packages out, they get picked up in bulk by USPS and scanned at a Central Distribution facility. This is when the tracking number is updated. The packages then get scanned when they are in route.
The cause of the issue: They do not scan the packages when they come in. It gets scanned after its transported to the central distribution facility. Sometimes, when the item is shipped out by the end of the business day, it doesn't get scanned in the Central Distribution facility until the next day. That creates a delay in updating the tracking number, leaving many customers confused.